Requirement Elicitation for Business Analysts

You simply have to find a way to acquire practical skills that will give you an edge…

Saurabh
0
12h
13
(4.33)

Course Summary

This course provides a comprehensive, practical guide to one of the most critical skills in business analysis — eliciting requirements. Learners will understand how to gather, document, and validate requirements from stakeholders effectively using industry-standard techniques. The course blends theory with real-world scenarios, templates, and hands-on exercises, making it suitable for those just starting out as well as BAs looking to sharpen their craft.

What Will You Learn?

This course provides a comprehensive, practical guide to one of the most critical skills in business analysis — eliciting requirements. Learners will understand how to gather, document, and validate requirements from stakeholders effectively using industry-standard techniques. The course blends theory with real-world scenarios, templates, and hands-on exercises, making it suitable for those just starting out as well as BAs looking to sharpen their craft.

Course Curriculum

Welcome! Course Introduction
This course provides a comprehensive, practical guide to one of the most critical skills in business analysis — eliciting requirements. Learners will understand how to gather, document, and validate requirements from stakeholders effectively using industry-standard techniques. The course blends theory with real-world scenarios, templates, and hands-on exercises, making it suitable for those just starting out as well as BAs looking to sharpen their craft.

Module 1 – Introduction to Requirements & Business Analysis
Sets the stage by explaining what business analysis is, the role of a BA in a project lifecycle, and why requirement elicitation is the backbone of successful projects. Covers different types of requirements — business, functional, non-functional, and transitional.

Module 2 – Understanding Stakeholders
Teaches learners how to identify, map, and prioritize stakeholders. Covers stakeholder analysis techniques such as the Power/Interest grid and RACI matrix, and explains how to manage stakeholder expectations and relationships throughout the project.

Module 3 – The Elicitation Process & Planning
Walks through the end-to-end elicitation lifecycle — preparation, execution, and confirmation. Covers how to plan an elicitation activity, define scope, prepare an elicitation plan, and set clear objectives before engaging stakeholders.

Module 4 – Elicitation Techniques (Core)
Deep-dives into the most widely used techniques: interviews, workshops/JAD sessions, questionnaires and surveys, observation (job shadowing), and document analysis. Each technique is covered with when to use it, how to conduct it, and common pitfalls to avoid.

Module 5 – Elicitation Techniques (Advanced)
Covers more specialized techniques such as brainstorming, focus groups, prototyping, interface analysis, and benchmarking. Explains how to choose the right technique based on project type, stakeholder availability, and organizational culture.

Module 6 – Asking the Right Questions
One of the most practical modules — focuses on the art of questioning. Covers open vs. closed questions, probing techniques, the "5 Whys," and how to uncover hidden or unstated requirements. Includes real-world examples of good vs. poor questioning.

Module 7 – Documenting Requirements
Explains how to capture and structure requirements clearly and unambiguously. Covers Business Requirements Documents (BRD), use cases, user stories (with acceptance criteria), and process flows. Introduces tools like Confluence, JIRA, and Word-based templates.

Module 8 – Managing Ambiguity & Conflicts in Requirements
Addresses one of the biggest challenges BAs face — dealing with incomplete, conflicting, or changing requirements. Covers techniques for resolving conflicts between stakeholders, managing scope creep, and handling assumptions and constraints.

Module 9 – Requirements Validation & Sign-off
Teaches how to verify that requirements are complete, consistent, feasible, and testable. Covers review walkthroughs, traceability matrices, and the formal sign-off process. Emphasizes the BA's role in bridging business and technical teams during validation.

Module 10 – Tools & Templates for Elicitation
A practical, hands-on module covering commonly used tools — JIRA, Confluence, MS Visio, Lucidchart, Miro for workshops, and survey tools like Google Forms or SurveyMonkey. Provides downloadable templates for interview guides, elicitation plans, and BRDs.

Module 11 – Agile vs. Waterfall Elicitation
Compares how requirement elicitation differs in Agile (Scrum/Kanban) vs. traditional Waterfall projects. Covers backlog grooming, sprint planning, and continuous elicitation in Agile, versus phase-based elicitation in Waterfall.

Module 12 – Real-World Case Studies & Capstone Exercise
Brings everything together through two end-to-end case studies — one from a banking/finance context and one from a retail/e-commerce context. Learners complete a capstone exercise where they plan, conduct, and document a simulated elicitation activity.

Student Ratings & Reviews

4.3

Total 3 Ratings

1 year ago

Testing testing

7 years ago

This is a really great course for all levels in financial analysis. Wither you're beginner or expert, you'll find new things to learn here. Starting from Excel to Accounting to financial statements analysis and concluding with PowerPoint to present your work. Above all that, I'm really getting real world experience and not just text book materials.

7 years ago

This course is highly recommended. I was able to improve my excel skills, financial analysis and accounting reporting skills after reviewing a few times and practising some of the tasks and examples provided.

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Saurabh